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Our Services
Novius Services is involved in designing, installing, commissioning, testing and marketing for all types of Security, Telecom, Lighting
and Automation Systems. We provide these expertise services with an added advantage of consultation services, with Hi-Tech product range
and prompt after sales services for ensuring utmost level of customer satisfaction.
Understanding Customer Requirements
Site Survey and Layout
Preparing Design Proposal
Finalization of System Design after Discussions with Customer
Installation
Commissioning
Testing
Training
After Sales Services
Annual Maintenance Contract
Target Market Segments
Our current and target customers belong to the following market segments:
Oil & Gas Industry
Chemical & Petrochemical
Automotive Industry
Pharmaceuticals & Laboratorie
Power Generation Education
Healthcare
Retail Markets
Banking & Financial Institutions
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Security Consultants
We are an independent security consulting firm that helps businesses to better manage their
security risks, reduce losses, and to provide a safe and secure workplace for employees.
We help you to implement security strategies that are aligned with your organization's mission and
values, resulting in a security program that supports rather than interferes with the operation of your business.
Let us show you ways in which you can:
Find the right balance between security and convenience.
Provide security in a way that respects the unique culture of your organization.
Make employees, customers, and guests feel safer and more secure.
Keep from spending money on security equipment that won’t really solve your problems.
Reduce on going security operating costs by using fewer security guards.
Have your security program add value to your organization's bottom line.
Keep your facility safe and secure without making it look like a fortress.
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We specialize in helping companies and organizations that don't have a security
department or security manager on staff. We help non-security professionals to create
and operate effective security programs that allow security to be managed without having
a dedicated security department.
For organizations that do have a security department, we provide an objective outside look at
the way that security is presently managed, as well as provide services that can supplement and
enhance the capabilities of your in-house security management team.
We can provide services on an informal basis as required to meet your specific needs.
If you need assistance in solving a particular problem, or would just like the opinion of an outside
security professional, we can help.
Examples of services that we can provide on an informal or “ad hoc” basis can include:
Providing advice concerning a specific security problem or situation.
Providing a second opinion on security related issues.
Providing assistance in locating a specific security product or service.
Development of job descriptions for security management or staff positions.
Providing assistance with the interviewing and evaluation of candidates for security positions.
Evaluation of security vendor performance.
Evaluation of security systems technology.
Conducting cost/benefits analysis of proposed security solutions.
Providing assistance at security presentations to senior management or community groups.
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Site Survey and Layout Design
Site Survey and layout design is an important phase of any project activity from beginning to end. The impact of
good layout practices in terms of time, money, and construction efficiency increases with the size of the project.
Novius team typically survey and otherwise gather information about a proposed job site. As a job progresses, they lay
out the location of equipment and other features on the site, check the dimensions of the placement as they are being installed,
document the completed work, and verify that all the work is done in accordance with the design plans and specifications.
Novius provides the best solution when designing a new system, upgrading or consolidating an existing one. We welcome the opportunity to
survey your site to gather information about your business and operation.
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Once Novius has surveyed the site and gathered information on the physical space, the general operation, product flow, operational design goals
and budget, we will work together to achieve an optimal layout. We consider different types of systems based on your need and budget. We draw the
design utilizing Computer-Aided Design (CAD). CAD enables us to easily develop alternative layouts for your premises and manufacturing operations
in the course of the planning and design. CAD has several advantages that make it more accurate and convenient than drawing by hand and relying on
standard mathematical calculations. Additionally, CAD is accurate enough to produce drawings that can be used for the installation of equipment. Once
you approve a design, we will specify specifications and equipment and provide either a budget or hard quote on the materials, installation, engineering
and permitting labour.
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Project Execution
Our team of professionals will provide you with the best advice available and select
only the most appropriate equipment for your application.
Projects on Turnkey Basis
All your projects are important. We will supply you with a proposal detailing selection,
location, positioning, specifications, prices, performance parameters. In fact we
can give you a ‘Layman’s Summary Sheet’ to go with the offer for every job. Clients
will love this because they can actually understand what is going on. We offer to
lay the cabling if you so wish; we will install, test up to your satisfaction, and
offer you both warranty as well as a comprehensive maintenance package. Literally,
a one-stop turnkey security solution.
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Equipment Chosen
At Novius Services we provide only the most appropriate equipment for the purpose,
in other words we will not over do it nor will we under do it. We will consult you
on your objectives for the system and provide professional advice accordingly.
We are able to provide most major brands available on the market today. Brand names
such as Honeywell, Pelco, Panasonic and Sony, to name but a few. Also if you require
a specific brand of product we will endeavour to procure it for you and occasionally
we may recommend an alternative.
Personnel
Our team has been selected due to their qualifications, experience and proven ability
to deliver the goods. At all times they will display honesty, integrity and reliability
and above all we are accountable for our actions.
The knowledge and experience which the team has brought together in the business
has provided a sound base from which the company operates.
Product Lead Times
Lead times for most products can be as little as 24-hours or dependent on quantities
may be around seven to ten days.
Instant response
We can supply you with layouts, proposals in any format such as on disk, on paper
or direct to you by e-mail. Besides the speed of response, clear, accurate and positive
information – whether it is the specifications of the items that we recommend and
select to performance expectations - is also essential. That’s what you will receive.
In fact we will demonstrate the same to you practically, so that you know exactly
what you and your client will get.
That’s what you need. That’s what you get.
Reliability of the Service
We realize that this is imperative for your continued growth and reputation. We
have installations working on a 24 x 7 basis throughout the year, with an uptime
of 99.9%. That’s what we call reliability of the service. That’s what you get when
you select us as your business partner.
Target Market Segments
Our current and target customers belong to the following market segments:
- Public and Private Organizations
- Advisory and controlling services institutions
- Pharmaceutical sector
- Telecommunications Services of Information technology
- Banking and Financial services
- Industrial sector of foodstuff production
- Commercial Investment services
- Leasing Benefit of Medical tools of Transports Hospitals
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Annual Maintenance Contracts- AMC/CMC
Annual maintenance contracts outlining regular check-ups and routine work to regulate
the performance and quality output will be the core area of our field services division.
We realize that it is not easy and affordable for all business's / society to staff
a reliable and effective information technology / maintenance department. Maintenance
Contracts is most suitable to any business / society that do not require a full
time technical support staff. With a Maintenance Agreement, you can afford the same
support and technology expertise as a large corporation. Our technical support department
provides prompt support by telephone, remote and onsite support from a single source,
where and when you need it.
To that end, our Comprehensive Maintenance Contract (CMC) ensures that your system
is always up to date. The contract also includes regular site visits to carry out
preventive maintenance procedures, to ensure downtime is kept to a minimum. You
will also receive unlimited advice and support to ensure you are getting the most
from your current infrastructure both present and in the future. Our Maintenance
package ensures that you get the highest level of support and service, when you
need it the most.
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We offer 3 types of AMC which are
VISIT BASED
Under this category we provide diagnosis and maintenance of system whenever we receive
a call from the client regarding any problem in systems.
REGULAR
Under this category we provide diagnosis and maintenance of system whenever we receive
a call from the client regarding any problem in systems plus monthly visit to the
sight for checking and maintenance.
COMPREHENSIVE
Under this category we provide diagnosis and maintenance of system whenever we receive
a call from the client regarding any problem in systems plus Monthly visit to the
sight for checking and maintenance.
Benefits of the Annual Maintenance Contract (AMC/CMC)
In today’s competitive era, quality is a prime factor. Quality output from any machine
depends on systems repeat performance. To get repeat performance; system maintenance
is a key factor. Maintenance of systems with Computerized Controls requires special
skills. Every organisation may not have specialized maintenance team to take care
of all variety of systems. In order to help our customers in getting the best throughput
from the system, we have introduced the concept of Annual Maintenance Contracts
for the customers.
Terms & Conditions
- Acceptance of AMC depends on condition of the System; Duration of this agreement
will be ONE YEAR w.e.f. date of receiving full earnest.
- The system components are expected in good working condition while accepting the
contract.
- All recommended tools, instruments, tooling accessories etc., is in the scope of
the customer. In addition, we request the customer to provide basic help to our
technician like the material handling equipment, semiskilled labor, etc.
- The customer is expected to keep available the said system / s or other facilities.
In case of any difficulty the date should be changed in advance by mutual consent.
Alternatively the visit will be treated as completed.
- It is possible that system covered under the plan can breakdown. Our services will
in any case be available in such event with / without an extra cost.
- We can also undertake overhaul/repairs of subassemblies / assemblies of other systems
also at an extra cost.
- In order to ensure minimum downtime the customer is advised to order and stock all
the required spares for Preventive Maintenance in advance. The list of spares is
available or can be requested. In any case our representative will hand over such
list while finalizing the contract.
- In order to get the best results, it is obvious that the customer should carry out
the routine maintenance as per the guidelines given in manual. Preventive maintenance
shall be carried out as per the laid down procedure. However, we will be open to
carry out any job over and above the scope of preventive maintenance at an extra
cost. We shall be entitled to terminate the agreement in the event of change of
ownership or location of the said system.
- Either party shall entitled to terminate the agreement at any time giving one month’s
advance notice, and the customer shall be entitled to refund of the advance on pro-rata
basis for the unexpired period of the agreement.
- If prior to offering the system for AMC the machine is offered for overhauling,
a lump sum quotation towards service charges will be offered with concessional service
charges as above.
- If there is any breakdown visit in between 2 AMC visits, the same can be adjusted
in the total number of AMC visits or, if desired, can be charged extra.
Extra features with all the three types of AMC/CMC:-
- Tips on handling the system
- Free consultation
- 100% customer satisfaction
- Certified Engineers
- On-Site Repair & Maintenance
- Support for wide variety of Hardware and Software
- Guaranteed response time
- Preventative maintenance program
- Service-call-tracking system
- Online Support
- Technical Support
- Discount and renewal
We are also open for customize maintenance contract as per customer requirement.
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